Support Services

Fully Managed

Developed for companies with little in-house IT expertise Fully Managed Services means that we take total responsibility for your IT infrastructure. We provide day to day support to your users, daily management and servicing of your systems, all Computer Services and work with you to ensure your systems meet your business requirements.

The service includes the following components:

Full System Auditing.

24x7 System Monitoring.

Active Management of your system.

Remote and On-site support.

Labtech proactive Health Checks.

Virus removal, Patching and updated, and Antivirus health.

Regular security reviews.

Access to the Client Portal, for helpdesk, reporting, and much more

Response Guarantee:

Our service is backed up with a Service Level Agreement that details exactly the level of service and response that you will receive.

Major Problem - 5 minute response

Standard Problem - 5 minute response

Other requirements - 5 minute response

Costs:

Our monthly charge is an all-inclusive charge it includes all time spent resolving issues with your systems both onsite and remotely on the telephone or using remote access tools. The only occasions when your monthly invoice will change:

-   Charges for on-site work to install new hardware or software not associated with a fault.

-   If the number of computers or servers has gone up or down

-   Project work outside the scope of your normal infrastructure.

Delta Business Backup Fully Managed computer IT support systems service burgess hill sussex haywards heath brighton